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Privacy Policy
Last updated: September 2026
1. Data controller
Companies Webs is the data controller for personal data collected through this website and the services offered. You can contact us at any time to exercise your rights.
2. Data we collect
We only collect the data you voluntarily provide through our forms: name, phone number, email, company and the message or answers you choose to give us. On our advertising campaign page we also record the campaign parameters you arrived through (utm_source, utm_campaign and similar). This data is stored in our database when you submit the form, so that we can get back to you even if the WhatsApp conversation is never started. We also record your IP address, for the sole purpose of preventing automated and abusive form submissions.
3. Purpose of processing
Your data is used exclusively for: responding to your inquiries, managing projects and commercial communications related to our services, and complying with legal obligations. We do not sell or share your data with third parties for advertising purposes.
4. Legal basis
Processing is based on your consent when submitting the form, on the execution of a contract when there is an ongoing project, and on legitimate interest to improve our services. In accordance with the GDPR, you may withdraw your consent at any time.
5. Data retention
We keep your data for as long as a business relationship exists or until you request its deletion. Contact requests that do not lead to a business relationship are deleted after 12 months at the latest. Following a deletion request, data is removed within a maximum of 30 days, unless legal obligations require a longer period.
6. Providers and transfers
To provide this service we rely on suppliers acting as data processors: Vercel Inc. (website hosting), Neon Inc. (the database where contact requests are stored) and Meta Platforms Ireland Ltd. (WhatsApp, both for the conversation you start and for our internal notification that a new request has come in, and Instagram, for accounts connected to the client panel). Some of these providers may process data outside the European Economic Area, under the standard contractual clauses approved by the European Commission. We do not share your data with third parties for advertising purposes.
7. Connected Instagram accounts
If you connect an Instagram professional account to our client panel, or authorise us to connect it in order to manage it, Instagram will ask for your explicit permission before sharing anything. With that permission we process: the account's ID and username, its type, profile picture, and number of followers and posts; for each post, its caption, link, thumbnail and date; and the statistics Instagram provides for the account and its posts (views, reach, interactions, followers and non-followers reached). We do not access your password, your direct messages or the personal data of your followers. We use this information only to show you how your account performs in the panel and, only when you ask us to, to publish content on your behalf. The access key Instagram issues is stored encrypted. The legal basis is your consent, given when you authorise the connection on Instagram, and the performance of the services contract where managing the account is part of it. We keep the data for as long as the account remains connected. You can revoke access at any time from Instagram, under Settings > Apps and websites, or by asking us on WhatsApp (+34 630 489 935) or through the form on this website: we will then delete the access key and the account's data and statistics within 30 days at most.
8. Connected TikTok accounts
If you connect a TikTok account to our client panel, or authorise us to connect it so we can manage your marketing, TikTok will ask for your explicit permission (Login Kit) before sharing anything. The panel only reads data: it does not post, comment or send messages. Under each permission we process: with user.info.basic, the account's ID within our app, the ID that identifies it across apps from the same developer, its display name and profile picture; with user.info.profile, its username, profile link and whether the account is verified; with user.info.stats, its number of followers, accounts followed, likes and videos; and with video.list, your public videos with their title, description, cover image, duration, dimensions, link and embed link, publication date, whether TikTok labels them as AI-generated, and their views, likes, comments and shares. We do not access your password, your direct messages or the personal data of your followers. We use this information only to show you, and Companies Webs when it manages your marketing, how the account evolves and how its videos perform in the panel; we do not share it with third parties or use it for advertising. The access tokens TikTok issues are stored encrypted (AES-256-GCM) in our database, and the metrics are saved as a daily snapshot so their evolution can be shown. The legal basis is your consent, given when you authorise the connection on TikTok, and the performance of the services contract where managing the account is part of it. We keep the access tokens for as long as the account remains connected, and the metrics until you ask us to delete them. You can revoke access at any time from the TikTok app, in the security settings under app permissions, or by asking us on WhatsApp (+34 630 489 935) or through the form on this website. When the account is disconnected from the panel, we revoke access on TikTok and delete the access tokens; the metrics already stored are deleted at your request through the same channels, within 30 days at most. TikTok processes this data under its own privacy policy: https://www.tiktok.com/legal/privacy-policy.
9. Your rights
You have the right to access, rectify, delete, limit processing, object and to data portability. You can exercise these rights by contacting us via WhatsApp (+34 630 489 935) or through the contact form. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
11. Security
We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration. The entire site is served over an encrypted connection (HTTPS), and access to the database storing contact requests is restricted and protected by credentials.
12. Contact
For any questions about this Privacy Policy or to exercise your rights, contact Companies Webs via WhatsApp (+34 630 489 935), our social networks or the form on this website.